If your card is lost or stolen, you can report it and request a new card. Call the Benefits Card Member Service line. For members in Texas call 1-844-987-8188 (TTY: 711). Members in Mississippi call 1-844-474-6449 (TTY: 711).
Or go to SHBenefitsCard.com available 24 hours a day, seven days a week. On the portal and myTotal Benefits app you can mark your card lost/stolen and order a replacement.